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Customer Enquiries

Got Questions? We’re Here for You! Whether you’re curious about our products or need assistance, don’t hesitate to reach out. Your comfort and satisfaction matter to us, and our friendly team is ready to help. Contact us, and we’ll get back to you with the answers you need, because your journey with Kapeka is our top priority.

We'd love to hear from you, so please don't hesitate to contact us.

 

  • Phone: +64 9 379 5010
  • Weekdays 10am - 5pm, excluding NZ public holidays
  • Email: info@kapeka.co.nz

 

Wholesale Enquiries

We'd love to hear from you, so please don't hesitate to contact us.

  • Phone: +64 9 379 5010
  • Weekdays 10am - 5pm, excluding NZ public holidays
  • Email: sales@kapeka.co.nz

Contact us

Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.